Question 1

What is Mod, exactly?

Accepted Answer

An AI workspace built specifically for social media teams. It tracks any public account across Instagram, TikTok, YouTube, X, and LinkedIn. Analyze competitors, transcribe videos, and generate content that sounds like you. Think of it as an extra team member who never sleeps.

Question 2

How is this different from ChatGPT?

Accepted Answer

ChatGPT doesn't know what your competitors posted last week. Mod does. It has live access to social media data, learns your brand voice from your actual posts, and stays updated automatically. You don't have to copy-paste anything.

Question 3

Do I need to connect my accounts?

Accepted Answer

No. We only use public data. Just paste a handle or upload a CSV. No passwords, no API keys, no permissions. This also means you can track accounts you don't own: competitors, creators you admire, anyone.

Question 4

How do I get started?

Accepted Answer

Sign up at mod.app. Add your first account. Start chatting. Takes about a minute.

Question 5

Which platforms do you support?

Accepted Answer

Instagram, TikTok, YouTube, X (Twitter), and LinkedIn. All in one place. We capture public posts, comments, engagement metrics, and profile data.

Question 6

Can I track competitors?

Accepted Answer

Yes. Any public account. Paste their handle and we start tracking. Compare their content performance to yours, see what's working for them, get inspired without the manual research.

Question 7

Is the data real-time?

Accepted Answer

We update every few hours, not every second. Real-time would cost 100x more and rarely matters for the decisions you're making. Every screen shows when the data was last refreshed.

Question 8

Can you see private metrics like impressions?

Accepted Answer

No. Things like LinkedIn impressions or Instagram reach require login access. We only see what's public: posts, comments, likes, follower counts. This is intentional. It means you can track anyone, not just accounts you own.

Question 9

Can this handle hundreds of accounts?

Accepted Answer

Yes. Built for agencies managing dozens of clients. Use workspaces to separate clients, tags to group accounts, and bulk import to add many at once. Some teams track 200+ accounts.

Question 10

Why not just copy-paste into ChatGPT?

Accepted Answer

You could. But imagine doing that for 50 accounts, every day, tracking what changed. You'd lose your mind. We do the data collection automatically. You just ask questions.

Question 11

How does it learn my brand voice?

Accepted Answer

We read your existing posts. The more content you have, the better we match your tone, emoji usage, hashtag style, even your typical sentence length. Different platforms, different voices. We adapt.

Question 12

What AI model do you use?

Accepted Answer

Claude Sonnet 4.5 from Anthropic. We picked it because it's excellent at understanding and mimicking writing styles. We test other models regularly, but we're cautious about switching. Your brand voice consistency matters more than chasing the latest model.

Question 13

Will the AI-generated content perform well?

Accepted Answer

Honestly? We can't guarantee it. Performance depends on your audience, timing, and how you distribute the content. What we can do: show you what's worked before, explain why, and help you make better bets.

Question 14

Can I set custom rules for my team?

Accepted Answer

Yes. Create workspace-wide rules ("never use all caps") or personal preferences. Upload brand guidelines as files. Build reusable commands like "/instagram-post" that your whole team can use.

Question 15

Can Mod transcribe videos?

Accepted Answer

Yes. Paste a YouTube, TikTok, or Instagram link. Or upload an MP4/MP3 file directly. We offer fast transcription (using platform captions) or high-quality transcription (our own model) that handles names and technical terms better.

Question 16

Can I download subtitles?

Accepted Answer

Yes. Download as SRT, VTT, or plain text. Works directly with Premiere Pro, Final Cut, and other editors. You can customize line length and timing.

Question 17

Can it find viral moments in long videos?

Accepted Answer

Yes. Upload a 50-minute podcast and ask Mod to find the most shareable moments. It looks at engagement patterns, comment sentiment, and content structure to suggest clips worth cutting.

Question 18

Can my team use it together?

Accepted Answer

Yes. Share workspaces, chats, and saved commands. Each user gets their own usage limits. Admins can see who's using what. Works well for agencies with multiple team members handling different clients.

Question 19

What formats can I export?

Accepted Answer

CSV, Excel, PDF, and PNG for reports. SRT, VTT, and CSV for transcripts. Whatever your workflow needs.

Question 20

Do you have an API?

Accepted Answer

For enterprise clients, yes. If you need to integrate Mod into existing tools like Slack or your own dashboard, we can discuss it. Reach out to sales.

Question 21

How do you handle my data?

Accepted Answer

We only collect public data. Nothing that requires passwords or API tokens. Files you upload stay in your workspace. We don't train our models on your data. Simple.

Question 22

Are you GDPR compliant?

Accepted Answer

Yes. We're based in the US but comply with GDPR. Data processing agreements available on request. See our privacy policy for details.

Question 23

Is there a free trial?

Accepted Answer

Yes. The Hobby plan includes a 7-day free trial. No credit card required to start.

Question 24

Can I cancel anytime?

Accepted Answer

Yes. Cancel anytime from your account settings. Your data stays accessible until the end of your billing period.

Question 25

What's your refund policy?

Accepted Answer

If you're unhappy within 30 days of your first payment, email us. We'll work something out. We'd rather lose the money than have an unhappy customer.

Frequently asked questions

Getting started

Platforms & data

AI & content

Video & transcription

Teams & collaboration

Privacy & security

Pricing & billing